Authenticity Guarantee
Last Updated: August 8, 2025
At Anerua, we are committed to offering only genuine, 100% authentic luxury products to our valued customers worldwide. We want you to shop with complete confidence, knowing that every purchase you make is backed by our uncompromising standards of authenticity, quality, and integrity.
Our Commitment to You
1. Trusted Sourcing
We source exclusively from authorized boutiques, brand partners, and reputable luxury distributors who meet our strict authenticity and quality requirements. Every supplier in our network is thoroughly vetted to ensure they share our dedication to genuine products.
2. Expert Authentication
Our team of trained luxury goods specialists inspects and authenticates every item before it is added to our inventory. Each product is examined for brand-specific craftsmanship, materials, markings, and provenance to confirm its legitimacy.
3. Certificate of Authenticity (COA)
For select high-value categories—including fine jewelry, premium watches, and rare limited editions—we provide a Certificate of Authenticity with your purchase, offering an additional layer of assurance.
4. Transparency in Documentation
If you have questions about the origin or authenticity of a product, our customer service team can provide full documentation and sourcing details upon request.
5. International Sourcing & Packaging
Some products may come from authorized retailers in different countries. As a result, packaging, warranty cards, or care instructions may vary by region, but this does not affect authenticity or product quality.
6. Dispute Resolution
In the rare event that you believe an item is not authentic:
⦁ Contact our customer service immediately.
⦁ We may require the item to be returned for a full inspection.
⦁ Anerua reserves the right to consult independent third-party authentication services as part of the verification process.
Refunds or replacements will be issued only if our inspection confirms the item is not authentic.
7. Brand & Trademark Notice
All brand names, trademarks, and logos displayed on our website are the property of their respective owners. Anerua is not an official reseller for all brands unless explicitly stated, and references to brands are solely for the purpose of accurately describing the products we sell.
Our Reputation
Our business is built on trust, integrity, and long-term relationships with customers around the globe. We take pride in the positive reviews, repeat purchases, and loyalty of luxury enthusiasts who choose Anerua.
When you shop at Anerua, you are investing in more than a product—you are choosing authenticity, craftsmanship, and peace of mind.
This Authenticity Guarantee forms part of our Terms & Conditions and is enforceable under those Terms.
