Contact Us

Have questions, feedback, or just want to say hello? We'd love to hear from you! Drop us a line using the contact form below or reach out to us directly via email or phone. Our team is here to assist you with anything you need. Looking forward to connecting with you!

Frequently Asked Questions

1. Orders & Payments

How do I place an order?

Simply browse our collections, select your desired item, choose the appropriate size or variation, and click “Add to Cart.” Once ready, proceed to checkout, enter your shipping and payment details, and confirm your purchase.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select regional payment gateways to accommodate our global customers.

How secure are online payments?

All transactions are processed through secure, PCI-compliant payment systems with SSL encryption. Your personal and payment information remains fully protected at every step.

Can I change or cancel my order after placing it?

Changes or cancellations can only be made within a short window before processing begins. Please contact our customer service immediately for assistance.

Why was my payment declined?

Payments can be declined due to incorrect card details, insufficient funds, or bank security checks. We recommend contacting your bank if issues persist.

Do you offer installment or split payment options?

Depending on your country, certain payment providers may offer installment plans at checkout. Availability will be shown during the payment process.

2. Shipping & Delivery

What are your shipping options and fees?

We offer both standard and express shipping worldwide. Rates vary by destination and will be displayed during checkout.

How long does delivery take?

Delivery times range from 3–7 business days within most regions, depending on the warehouse location and your shipping choice.

Do you deliver internationally?

Yes, we ship to over 150 countries from our global warehouses, including Europe, North America, Asia, and Australia.

How can I track my order?

Once shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey in real time.

What happens if my package is delayed?

We will notify you immediately and provide updated delivery estimates. External factors such as customs clearance or severe weather may cause delays.

What should I do if my package arrives damaged or missing items?

Please contact us within 48 hours of delivery with photos of the package and contents so we can resolve the issue promptly.

3. Returns & Exchanges

What is your return policy?

Items can be returned within 14 days of delivery, provided they are in original condition, with all packaging, tags, and receipts.

How do I initiate a return or exchange?

Contact our customer service to receive detailed return instructions and the appropriate return address for your order.

Are there any items that cannot be returned?

Yes, final sale items, intimate apparel, and products damaged through customer mishandling are non-returnable.

How long does it take to process a refund?

Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

Do I need to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the return is due to a product defect or fulfillment error.

How will I receive my refund?

Refunds will be issued to the original payment method used during purchase.

4. Product Information & Authenticity

How can I determine the right size?

We provide a detailed size guide for each product. Measure yourself and compare with our charts to ensure the perfect fit.

Are all products authentic?

Absolutely. Every item is sourced from authorized dealers, boutiques, and brand partners, and is 100% authentic.

Do you provide a certificate of authenticity?

For certain high-value items, we include a Certificate of Authenticity (COA) for your assurance.

Where do your products ship from?

Orders are shipped from our global warehouses located in Europe, North America, and Australia, depending on product availability.

How do you source your luxury brands?

We work exclusively with trusted, vetted suppliers and official brand distributors to ensure legitimacy and quality.

How should I care for my purchased item?

Care instructions are provided with each product. For luxury items, we recommend professional cleaning and proper storage to maintain their value.