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Have questions, feedback, or just want to say hello? We'd love to hear from you! Drop us a line using the contact form below or reach out to us directly via email or phone. Our team is here to assist you with anything you need. Looking forward to connecting with you!
Frequently Asked Questions
How can I determine the right size when shopping online?
Most online fashion stores provide detailed size charts for each garment, including measurements for bust, waist, hips, and length. It's important to take your own measurements and compare them with the size chart to ensure a proper fit. Additionally, many stores offer size recommendations based on customer reviews, which can be helpful in making your decision. At Anerua, we understand the importance of finding the perfect fit, which is why we provide a dedicated page for our size guide. This resource offers comprehensive information on how to measure yourself accurately and interpret our size charts effectively, ensuring that you can shop with confidence and find the ideal fit for every item in your wardrobe.
What is the return policy for items purchased online?
Return policies vary among online fashion stores, but most offer a window of time within which you can return or exchange items. This typically ranges from 14 to 30 days from the date of purchase. It's important to review the store's return policy before making a purchase, paying attention to any conditions or exceptions such as final sale items or non-returnable items like intimate apparel. At Anerua, we want to ensure your complete satisfaction with every purchase. That's why we invite you to check our policies pages for detailed information on our return and exchange policies. We believe in transparent and customer-friendly policies to make your shopping experience as seamless as possible.
How long does shipping take for online orders?
Shipping times depend on various factors including your location, the shipping method selected, and the processing time of the store. Many online fashion stores offer standard and expedited shipping options, with standard shipping typically taking anywhere from 3 to 7 business days within the same country. Expedited shipping may be available for quicker delivery, usually within 1 to 3 business days.
Are online payments secure?
Reputable online fashion stores utilize secure payment methods to protect customer information. Look for websites that use encryption technology, such as SSL (Secure Sockets Layer), to ensure that your personal and financial details are safeguarded during the checkout process. Additionally, trusted payment gateways like PayPal or major credit card providers offer an added layer of security for online transactions. At Anerua, we prioritize the security of your payments and the protection of your personal information. Our checkout process is powered by Shopify's PCI compliance, ensuring that your payments are secure and your data is protected at all times.
