Return and Refund Policy
Last Updated: August 8, 2025
1. Definitions and Key Terms
To avoid ambiguity, the following terms are used consistently in this policy:
⦁ Company: “Anerua,” “we,” “us,” or “our” refers to Anerua LLC, the entity responsible for your purchase under this policy.
⦁ Customer: Any individual or entity purchasing goods or services from Anerua.
⦁ Device: Any internet-enabled device (phone, tablet, computer) used to access Anerua’s website or services.
⦁ Service: The retail and related services offered by Anerua as described on our website and in our Terms & Conditions.
⦁ You: Any person or entity registered with or making a purchase from Anerua.
2. Overview
We value your trust in Anerua for your luxury purchases. We offer only authentic, high-quality products sourced from reputable brands and suppliers.
Our goal is to ensure you enjoy a smooth and rewarding shopping experience.
By placing an order with Anerua, you agree to comply with this Return & Refund Policy, along with our Privacy Policy and Terms & Conditions.
3. Return Eligibility
You may request a return within 14 calendar days of receiving your order, provided that:
⦁ The item meets the Return Condition Requirements below.
⦁ The request is initiated via our official Return Authorization (RMA) process.
⦁ The item is shipped back to us within the stated timeframe.
4. Return Condition Requirements
Because we deal in premium and luxury items, returns must meet all of the following standards to be approved:
① Proof of Purchase
⦁ Include the original receipt or order confirmation showing order number, purchase date, and customer name.
② Original Packaging & Accessories
⦁ Return the product in its original branded packaging (e.g., brand box, dust bag, garment bag).
⦁ Include all original components: tags, authenticity cards, care booklets, protective films, additional straps/laces, and any other accessories received.
③ Tag & Seal Integrity
⦁ Brand tags, security seals, or return labels must remain attached and unaltered. Removal or tampering will void return eligibility.
④ Item Condition
Items must be unused, unworn, unaltered, and unwashed, free from:
⦁ Wear signs such as creases, scuffs, stretched leather, or scratches
⦁ Stains, marks, or residue (e.g., makeup, deodorant)
⦁ Odors including perfume, smoke, or food
Footwear must be tried on only on carpeted surfaces to prevent sole damage.
⑤ Packaging Condition
⦁ Do not affix shipping labels directly to the brand box.
⦁ Place the brand box inside a protective outer carton with sufficient padding.
⑥ Non-Returnable Items
⦁ Due to hygiene and safety regulations, earrings, underwear, swimwear bottoms, and opened cosmetics/beauty products are non-returnable unless defective on arrival.
⑦ Defective or Incorrect Items
⦁ Must be reported within 48 hours of delivery. Include clear photographs of the product, packaging, and all labels.
⦁ Retain all original packaging until the matter is resolved.
5. Refunds
Refunds will be processed only after inspection confirms the item meets the above return requirements.
Approved refunds are issued to the original payment method. Processing times vary by payment provider but typically take 5–10 business days after approval.
Items that fail inspection may be returned to the customer at their expense.
6. Order Cancellations
In rare cases, we may need to cancel orders due to stock discrepancies, quality control issues, or other operational reasons.
You will be notified promptly, and if payment has been made, a full refund will be issued.
7. Shipping for Returns
Customers are responsible for all return shipping costs, including those for items originally shipped with free delivery.
We recommend using a trackable and insured shipping service, as Anerua is not responsible for returns lost or damaged in transit.
8. Your Consent
By using our website, creating an account, or making a purchase, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
9. Policy Updates
We may update this policy from time to time to reflect changes in our business practices or applicable laws.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any concerns or wish to initiate a return, please contact us via:
⦁ Email: hello@anerua.com
⦁ Phone: +1 307 998 9225
⦁ Contact Form: https://anerua.com/contact-us
